Vacant Post – Desktop Support Technician

Website ska_africa NRF/SARAO

Contract type: Permanent
Job Level: Junior
Work Location: Cape Town, Western Cape
Closing Date: 15 November 2023

The National Research Foundation (NRF) supports and promotes research and human capital development through funding, the provision of National Research Facilities and science outreach platforms and programmes to the broader community in all fields of science and technology, including natural sciences, engineering, social sciences and humanities.

The South African Radio Astronomy Observatory (SARAO) spearheads South Africa’s activities in the Square Kilometre Array Radio Telescope, commonly known as the SKA, in engineering, science and construction. SARAO is a National Facility managed by the National Research Foundation and incorporates radio astronomy instruments and programmes such as the MeerKAT telescope in the Karoo, the Hartebeesthoek Radio Astronomy Observatory (HartRAO) in Gauteng, the African Very Long Baseline Interferometry (AVN) programme in nine African countries as well as the associated human capital development and commercialisation endeavours.

The Business IT Team is responsible for the continuous operations of SARAO Business IT systems and services, inclusive of audio visual, telephony, business operating systems, applications and backup and recovery services.

Key Responsibilities:
* Implementation of efficient SARAO Helpdesk function
* Software installation and updates.
* Integrated IT services and availability
* Security and protection
* Responding, managing and resolving helpdesk tickets
* Receiving, commissioning, repairing and distributing used and new IT assets
* Administering IT business systems.

Key Requirements:
Qualification:

* National Diploma IT, NQF 6 OR Equivalent
* Valid CompTIA A+ Certification
* Valid CompTIA Network+ Certification

Experience:
5 years experience in ICT service team or IT environment providing Desktop Support

Knowledge:
* Knowledge of Microsoft operating System
* Knowledge and Experience with Linux and Apple MAC IOS.
* ITIL Framework Foundation.
* B-Tech Information Technology.
* TCP/IP Networking.
* Knowledge and Experience with Video Conferencing and telephony systems.
* Knowledge of Cybersecurity principles and practices.
* Able to contribute positively to a team.
* Adaptable with good problem-solving skills.
* Highly motivated and committed
* Good Communicator
* Good Interpersonal Skills.

Information:
The website www.nrf.ac.za provides more details on the NRF initiatives and activities.

Applications:
Applicants should submit a comprehensive CV by logging to https://ess.nrf.ac.za/Account/Recruitment and apply online. Applications should be accompanied by a letter of motivation indicating the applicant’s suitability for the position. The names and contact details of at least three referees should be provided.

Closing Date: 15 November 2023

The NRF offers a challenging career and competitive remuneration package which is commensurate with qualifications and experience.

The NRF is committed to employment equity and redress and the appointment to the position will be made in line with the NRF Employment Equity Plan.

The NRF reserves the right not to make an appointment.

Correspondence will be sent to short-listed candidates only

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